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Our service concept

Our after sales team offers a broad range of services. Whether conventional maintenance or customized solutions, Mahler AGS provides the complete service package.


Worldwide after sales service

High availability, long lifetime and reliable performance, these are the major requirements for process plants. With our broad variety of service capabilities we offer our customers active support based on highest technical standards all around the world. Mahler’s philosophy is to find the most suitable solution for our clients, having close contact and a relationship built on a long term cooperation. Furthermore Mahler makes all necessary efforts to support the clients and to take care of their plants during the complete life time.

Consulting

The customer can contact us directly for support or advice via telephone or email. Exchange of experience and individual advisory service forms the basis for a partnership to the benefit of both parties.

Installation

Experienced and competent field engineers assure the correct and proper installation of a plant. At any time they can revert to the assistance of our qualified office staff. In addition Mahler AGS provides time and working schedules as well as documentation in order to ensure timely completion.

Commissioning

Starting from final check of erection and mechanical completion until performance test we provide all commissioning services. The commissioning includes catalyst and adsorbent loading of reactors and vessels, carrying out numerous function tests, plant startup, adjustment of process parameters and check of all safety functions. Our target is to reach the specified performance parameters and client’s full satisfaction while keeping the time schedule.

Spare part service

Our strength is to react fast and to come up with cost-effective solutions to keep the plants in operation throughout the service life of your plant, even if the plant is more than 40 years old. Due to clear identification for every component, we are able to determine and offer every spare part you may require. We will offer the best and most economical solution for your purposes for either defective or modification parts.

Inspection and maintenance

Regular inspection and maintenance ensures long-term functioning, avoids damage and prevents unexpected malfunctions. This service includes a comprehensive check of the plant status and functional tests of all relevant components and leads to a recommendation for maintenance and required spare parts. Also service on sub-suppliers’ equipment and machinery can be provided. The quality of such specialized service is assured by permanent training of our personnel. Finally Mahler AGS adjusts and optimizes your plant for its particular operating condition.

Remote service

Mahler AGS offers a direct line between your plant and our experienced office personnel. The possibility of remote access and data transfer between your plant control system and our service center enables us to assist quickly, whenever required all over the world, in case operational problems or malfunctions occur. Adaptations to changed operating conditions or precautionary checks of operating data are possible.
In addition Mahler offers remote service packages, individually adapted to your requirements, with access to our service hotline.

Optimizing, modernizing, overhaul and relocating

If you require capacity or performance upgrades, modernization of individual components or complete systems or even a relocation of a plant, Mahler AGS plans and carries out all necessary activities considering local regulations and clients’ specifications.

Training

Technical understanding of the process and getting familiar with the equipment is essential for your operators.We offer specific training for operation, maintenance and repair of every component. The training can be carried out during commissioning on site or on demand.